Refund and Cancellation

REFUND

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Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

In case the product is damaged during the shipment either the customer can opt for a refund amount not exceeding the price the customer has paid for the product.

MIVA Naturals reserves the right to ask for a legitimate proof of damage. We only consider an recorded video of the package while opening as a proof.

There is no satisfaction guarantee that we as MIVA Naturals give to customers and lack of satisfaction does not makes the customer eligible for a refund.

The refund amount can be anywhere between 25% to 100% of the purchase price of the product. MIVA Naturals reserves the right to decide that amount.

 

CANCELLATION

MIVA Naturals reserves the right to refuse/cancel any order. MIVA Naturals at its sole discretion may cancel any order(s):

  1. If it suspects a fraudulent transaction, or
  2. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or
  1. In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.
  2. In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once MIVA Naturals receives the originally ordered item back intact from the courier.
  3. However, the order once delivered cannot be cancelled in any case

RETURNS

 

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Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at miva.naturals@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at miva.naturals@gmail.com and send your item to: First Floor, House no. 35, Sector 31, Gurugram, HR, 122001, India.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.